Overview

This documentation is here to support you as you use Classia to manage your classes, enrolments, payments, and communications. It is written for teachers, studio owners, and authorised staff who want clear guidance without unnecessary technical detail.

You do not need specialist knowledge to use Classia. If you are comfortable using everyday web applications, you should feel at home here.

What Classia is for

Classia is designed to help you run local, in-person classes with less admin and more clarity.

It supports the practical day-to-day work of:

• Managing classes and schedules
• Enrolling participants across terms
• Handling payments and tracking what is owed
• Communicating clearly with parents and participants

The focus is on being reliable, calm, and easy to use, especially for small teams or individual teachers.

How this documentation is organised

The help centre is organised by topic, reflecting how you are likely to use Classia in real life.

For example:

• Getting started helps you sign in, set up your account, and understand key terms.
• Classes, Enrolments, and Terms explain how to organise what you teach and who attends.
• Payments covers pricing, taking payments, refunds, and common issues.
• People explains how participants, parents, and staff are managed.

Each page focuses on one area and can be read on its own. You do not need to read everything in order.

How to use these pages

Each help page aims to:

• Explain what a feature is for
• Highlight anything important you should know before using it
• Show how it works in simple, practical terms

Some pages include examples or common scenarios to make things clearer.
If something does not apply to your setup, you can safely skip it.

A note on safety and trust

Classia is often used to manage activities involving children. Because of this, certain features are designed to protect participants, parents, and staff.

You may see references to:

• Verification steps
• Role-based access
• Approval flows for parents or payers

These are intentional and are explained where relevant, so you understand what is happening and why.

Need help?

If you get stuck, the Troubleshooting and Support sections are good places to start. They cover common problems and explain how to contact support if you need further help.

This documentation is kept up to date as Classia evolves. New features and changes are listed in What’s new.