Sign in and out
How to sign in to your Classia account, who can access the dashboard, the human check you may see, and how to sign out safely on shared or public devices
Overview
This page explains how to sign in to your Classia account and how to sign out when you are finished.
Signing in gives you access to the Classia dashboard, where you can manage classes, enrolments, payments, and account settings. Signing out helps keep your account secure, especially if you are using a shared or public device.
Who can sign in
The sign-in page is intended for:
- Class providers and studio owners
- Teachers and authorised staff
- Anyone who already has a Classia account
Parents or participants do not use this page unless they have been given their own staff access.
Signing in to Classia
To sign in:
- Go to the Classia sign-in page.
- Enter the email address linked to your account.
- Enter your password.
- Complete the human verification if shown.
- Select Login.
If your details are correct, you will be taken to your Classia dashboard.
If you’ve forgotten your password
If you cannot remember your password:
- Select Forgot your password? on the sign-in page.
- Follow the instructions sent to your email address.
Password resets are explained in more detail on the Reset your password page.
Staying signed in
For security reasons, you may be signed out automatically after a period of inactivity. This helps protect your account, particularly when working with sensitive information.
If this happens, simply sign in again using your email address and password.
Signing out
To sign out of Classia:
- Open the main navigation menu in the dashboard.
- Select Log out at the bottom of the menu.
You will be returned to the sign-in page.
When to sign out
You should always sign out if:
- You are using a shared or public computer
- You have finished working for the day
- Someone else may have access to your device
This helps prevent unauthorised access to your account.
Common issues
I can’t sign in
Check that:
- You are using the correct email address
- Your password is typed correctly
- Caps Lock is not turned on
If you still cannot sign in, see I can’t log in in the Troubleshooting section.
I don’t have an account yet
If you do not have an account, select Sign up on the sign-in page and follow the registration steps.
First-time setup checklist
Follow a step-by-step checklist for first-time setup, from checking organisation details to creating teachers, studios, terms and your first class in order
Reset your password
Steps to request a password reset by email, what the reset message includes, and what to do if you cannot sign in or cannot find the email in spam folder